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F&B Supervisor | Hospes Infante Sagres Porto
Descrição
Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service. As F&B Supervisor, by tailoring each guest’s experience to their unique tastes, you’ll create memories as delightful as the dishes.
Your day to day:
People
•In the absence of a Manager, conducts shift briefings to ensure hotel activities:
•Cooperate in the development of departmental standards and procedures to promote salesmanship, quality of service and profit;
•Promote teamwork and quality service through daily communication and coordination with other department. Coordinate VIP deliveries with appropriate departments;
•Perform other duties as assigned.
Guest Experience
•Ensure all complaints during shift are solved and logs all in log book for further follow up;
•Monitor standards of guest facilities and services;
•Assist when necessary with menu and wine list creation;
•Answer the telephone and take room service orders as per brand standards. Deliver orders as per standards;
•Correctly enter all pertinent information of an order including special items, cooking meat instructions, no seasoning, etc.;
•Prepare beverages requested by customers. Adhere to established pouring standards and drink recipes to provide a consistent product to the guests and to control costs. Coordinate food service with restaurant for bar guests if applicable;
•Set-up meetings rooms for client meetings and events;
•Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable;
•Alert management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction;
•Welcome guests and respond to requests in a prompt and professional manner.
Requisitos mínimos
•Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to;
•Your problem-solving skills will turn issues into opportunities, so that every guest leaves with great memories;
•Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers;
•Demonstrate ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the company;
•Fluency in Portuguese and great knowledge in English - extra language skills would be great, but not essential;
•Training background in Hospitality;
•2 years related experience or an equivalent combination of education and experience. Supervisory experience preferred.
